Answers
to Frequently Asked Questions
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- What is
the Internet?
- Will I be able
to access my domain name with or without the WWW?
- Do you offer
dial-up internet access?
- Do you support
MS Front Page extensions?
- Do you offer
web page design services?
- Can I check
domain name availability?
- Does SenQuest
handle domain registration?
- Can I transfer
an existing domain to SenQuest?
- How long does
it take before my domain name is active?
- What is the
InterNIC fee for domain registration?
- Does SenQuest
limit the number of hits I receive a month?
- How do I
transfer files to my web site?
- Will I have
unlimited access to update my pages?
- Can multiple
domains point to the same HTML files?
- Can I use my
account for commercial purposes?
- What contract
and payment terms are available?
- Do you offer
technical support for clients?
- How long does
it take to set up a new account?
- How do I
place an order?
- What do the
error codes mean?
- What can I do
to reduce the risk of contracting a computer VIRUS
from the internet?
- What is a
computer VIRUS ?
- How does a
computer VIRUS travel ?
- How do I know
if I have a computer VIRUS ?
Yes, you will be able to
access the domain name with or without the WWW in front.
Many web hosting providers do now provide this
capability. For example, you can access the domain name
"mydomain.com" by going to
"www.mydomain.com" as well as
"mydomain.com".
Not at this time, but we have
close relationships with several local Internet Service
Providers (ISP) to provide access for you to maintain
your web site and retrieve email sent to your site.
Providing specialized Virtual Server Services means that
we do not have hundreds of modems to maintain. This
allows us to devote more time to our customers web
presence needs and to enhancements of the entire Virtual
Server System.
Yes, we have setup a special
account for our MS Front Page Users. It has all of the
features of our Standard Servers plus MS Front Page
extensions. This account is for MS Front Page 98.
However, Microsoft Front Page 97 can still be used on
this account.
Do you offer
web page design services?
Yes, we do offer web page
design services, web page consulting, web page
development, and/or custom scripting services. You may
contact us directly through our on-line services to
discuss design and pricing. For more information, contact
sales@senquest.com.
Yes. You can check
domain availability
direct from our web site.
Does SenQuest handle
domain registration?
Yes, SenQuest will register new
domain names with the InterNIC for you. See Domain Name
Registration
for more information.
Yes, whether you place an order
by telephone or via our online order
form, be sure
to specify that you are requesting a transfer and NOT a
new domain. You should keep the service at the present
site while waiting for the InterNIC to complete the
transfer. We will provide you with a temporary site so
you can mirror the site on our server. All email and web
pages will still be accessed from your current site until
propagation is complete. See
Domain
Name Registration
for more information.
Once the InterNIC announces
that your domain name has been registered (or
transferred, if applicable), it usually takes about
72-hours before it is active. All internet providers must
update their records (DNS tables) to reflect new site
locations. This is called propagation.
What is the
InterNIC fee for domain registration?
The InterNIC charges $70.00 to
register a new domain name. This fee covers the first two
years. They currently bill at a rate of $35 per year. The
InterNIC will send you an invoice via email between 3
weeks to six weeks after the domain is registered.
Does SenQuest limit
the number of hits I receive a month?
No. Our experience has shown
that 300 to 500 MB/month is more than enough data
transfer for 90% of all websites and we use it as a bench
mark. Depending on the quantity and size of your files,
1000MB could support many thousands of hits per
week.
Files must be transferred to
the web server via File Transport Protocol (FTP). If you
have a PPP internet account and need FTP software, you
can download a program for either the PC or Mac. Internet
providers such as AOL, CompuServe, and Prodigy may have a
built-in FTP interface. We offer unlimited FTP access.
Will I have
unlimited access to update my pages?
You have unlimited access via
FTP 24-hours a day. As such, you can create and maintain
your web pages on your own computer and upload files to
your web site at your convenience.
In general, if you have more
than one domain account at SenQuest we can point each
domain address to the same HTML files. There is a $30.00
setup fee to mirror sites and $5.00/monthly fee.
Can I use my
account for commercial purposes?
Yes, you can use your account
for commercial purposes. The World Wide Web has become a
most efficient and cost-effective means of making
information, products and services available to the users
of the internet community. SenQuest Virtual Server
secure processing is available FREE using SSL and PGP to
provide an environment whereby payment information (such
as a credit card number) or confidential information
(such as a custom form) can be transmitted from web
browser to web server in an encrypted mode. Look for the
solid key for secure transaction licensing.
We bill in monthly increments
do not require a minimum contract beyond the initial
set-up and first month fee. However we have discount
programs for yearly commitments.
Do you offer
technical support to clients?
Yes. We encourage our customers
to send email to support@senquest.com with questions or concerns about their
web site. We respond to support email as quickly as
possible. If you prefer you may call us directly at (619)
482-9400.
Orders for domain name
registrations will be confirmed within 48 hours, and most
times will be done the same day. Once an account is set
up an activation notice will be sent to you via email
including a userid, password, and FTP hostname. You can
begin uploading files to your new web site immediately.
Domain account users will be given a temporary URL to
access their site via the web prior to the completion of
either domain registration or transfer.
You can place an order for a Virtual Server account directly
from our web site 24 hours a day or by calling (619)
482-9400 between the hours of 9 a.m. to 4 p.m.
Monday through Friday PST. If you have presales
questions please use our technical support line at (619)
482-9400.
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